What actually happens to your brief.
Referral sites tend to describe this part in language borrowed from software. There is no software. There is a form, a person who reads what comes through it, and a professional brand designer at the other end who prices the work.
You send a brief through this site, a person reads it, and it is passed to an experienced Australian brand design studio, where a designer replies to you directly with questions and a fixed-price quote. There are 3 steps and 1 fulfilment partner, not a panel of bidders. We aim to respond within 1 business day. Sending a brief costs you nothing and puts you under no obligation.
From brief to quote
No sales calls, no bidding war, no agency runaround. Just 1 brief, 1 designer and 1 quote you can compare against anything else you have been given.
You send a brief
The quote form takes about 2 minutes. Business name, what you think you need, your city, and a short description of the project. A phone number is optional, and only so the designer can call you back rather than email.
A person reads it
Every enquiry is read by a human before it goes anywhere. If the brief is clearly outside what a brand designer does, we tell you that instead of forwarding it.
It goes to a designer
The brief is passed to an experienced Australian brand design studio. A professional brand designer comes back to you directly with questions and a fixed-price quote on your actual scope.
Step 1: You send a brief
Fill in the quote form. It asks for your business name, the kind of work you think you need, your city, and a short description of the project. It takes about 2 minutes and there is nothing to pay at any point.
You do not need to know the right terminology. Plenty of people ask for a logo and turn out to need a full identity, and plenty ask for a rebrand and turn out to need a tidy-up of what they already have. Describing the situation in your own words is more useful to a designer than picking the right label. If you want to see what the terms mean first, the brand design, logo design and brand guidelines pages set them out.
The phone field is optional and the form submits perfectly well without it. We do not make sales calls and we will not ring you: a number is passed to the designer only so they can call you back instead of emailing, if that is easier for you. The FAQ explains why the site itself has no published phone line at all.
Step 2: A person reads it
Every enquiry is read by a human before anything happens to it. That is the whole of the process at this stage. There is no scoring model, no matching algorithm and no weighted set of criteria selecting from a pool of candidates, because there is no pool: this service works with 1 fulfilment partner.
What the read is for is filtering, not sorting. If a brief describes something a brand designer does not do, or is obviously spam, it does not get forwarded. If it is unclear, we may come back to you with a question first, because a vague brief produces a vague quote and that helps nobody.
We aim to do this within 1 business day. That is an aim, not a guarantee, and it covers our part only.
Step 3: The designer contacts you
Your brief goes to an experienced Australian brand design studio, and a professional brand designer replies to you directly. Expect follow-up questions before a number appears: who the business is for, what the brand has to work on (a shopfront, a vehicle, a menu, a website, a tender document), what you already have, and when you need it. They may suggest a call at that point, which is their call to offer and entirely yours to accept or decline.
You then receive a fixed-price quote on the actual scope. Read it for 3 things before you agree to anything: what is included, how many rounds of revisions are covered, and what happens to ownership of the files on final payment. If any of those is missing, ask for it in writing. Our FAQ covers what a complete quote should contain.
What happens after that
If the quote works, you engage the designer directly. They invoice you, they do the work, and the agreement is between the 2 of you. We are not a party to it, we do not supervise the project, and we do not take a cut of what you pay. The legal position is set out in the terms of service.
If the quote does not work, nothing happens. You owe nobody anything and there is no follow-up sequence chasing you. You are free to take the brief to other studios, and getting a second quote on a purchase of this size is a sensible thing to do.
Why the service is free to you
We are paid a referral fee by the design studio that receives the brief, and only when an introduction turns into paid work. Nothing is added to your price and you are never invoiced by us. The about page sets out the economics in full, including what that incentive means for how much weight you should give our recommendation.
What we cannot do
We cannot quote you. We cannot commit a designer to a delivery date. We cannot guarantee the work will be to your taste, and we cannot produce a different designer on request, because there is 1 studio at the other end rather than a directory. If what you need is a shortlist to compare, this is the wrong tool and we would rather tell you now.
What we can do is get a real brief in front of a real designer without you spending a fortnight on it. If you want to do some homework first, the branding cost calculator shows what moves the price and the free tools are open to anyone, enquiry or not. Questions that are not about a project go to the contact page.
Send the brief.
2 minutes, no cost, no sales call. We aim to respond within 1 business day.